Warranty Cost Clerk | Toyota | Abu Dhabi

Location: Mussafah, AE

Company: Al Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

Warranty Cost Clerk

Job Purpose:

The purpose of this role is to perform and end to end process on Warranty claims received by the dealership & submission to the Principle – Toyota Motor Corporation with minimum rejection rate & maximum accuracy.

Job Description:

Claim: Claim creation, submission & resubmission of warranty claims for all warranty jobs done in the dealership, to Aftersales Distributor Operation (ADO) – Warranty Dept. as per ADO guidelines

Rejections: Reclaim rejected &/or cancelled claims through Aftersales Distributor Warranty.

Parts storage: Ensure the Warranty replaced parts are stored and disposed in the dealership as per Warranty policy. And point of contact for Internal Audit inspections of the Warranty Room.

Approval request:  reate accurate Electronic Warranty Approval Request Form (EWARF) in the SAP as per ADO guidelines

Branch Self Approval (BSA): Review and approve warranty repair as per ADO guidelines.

Claim Adjudication: Process warrant claim (Toyota Motor Cooperation & Al-Futtaim Motors Extended Warranty) as per ADO guidelines

Qualification, Experience & Skills:

Minmum Qualification:                University Graduate

Minimum Experience: Related Experience

Job-Specific Skills:

General skills required for the job:

Knowledge of automobile mechanisms.

Knowledge of Flat rate manuals

Knowledge of Electronic part catalogue

Specials Skills

Knowledge & usage of SAP & Repair Order Costing.

Good PC skills including proficiency in MS Office, MS

MS Power point & Excel.

Excellent typing speed and accuracy.

Knowledge about warranty online system.

Good English communication skills (verbal & written)

The ability to manage time effectively.

Ability to handle multi-tasks.

Behavioral Competencies:

Analytical, Communication skills, Accuracy, Quality and Quantity In Warranty Processing Time Management, Multi-tasking, Problem Solving, Team work & assertiveness.


We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Interested candidates should send their CVs