Product Owner, Aftersales Products – Automotive Division | Dubai

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

Product Owner, Aftersales Products – Automotive Division

Job Purpose:

The Product Owner, Aftersales Products for the Automotive Division leads product/project strategies and delivery and supports beyond delivery to optimise and enhance the value to customers using agile, design thinking and other methodologies to accelerate the organisation into the future through entrepreneurial development of new products and services.

Essentially, they are accountable for defining the product vision and working closely with internal external experts, to get the best possible end-product to customers in the fastest possible manner.

his role will work in a fast-paced, start-up like environment and collaborate with cross-functional teams, and business stakeholders to accelerate the achievement of business results. The position will be responsible for maximising sales/profit through a commercial understanding of the products/services being delivered and deep customer expertise.

Key Responsibilities:

Product Leadership

Own the end to end product outcome and define the creation and direction of the product to achieve the commercial objectives

Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies

Collaborate directly with all parts of the business required to deliver and run the product including operations, brand principles, technology, real estate, and external partners and be a central part of decision making

Engage with the internal and external technology experts to determine the best implementation methods and guide them to deliver the most valuable outcomes possible

Supervise and advise the scrum team to ensure they understand the vision and strategy, constantly have a prioritized backlog of work and ultimately meet deliverable expectations through participation in sprint planning, daily stand-up meetings, reviews, and retrospectives

Engage internal/external market and customer intelligence experts to provide domestic and international market and customer insights; target customers, market study for expansion, business improvement and expansion of new/existing products and services in order to create customer propositions

Align with finance on the formation of commercial business plans and financial analysis

Work closely with the CX and UX team to create an aligned and unique user experience for the product

Engage with Legal on current contractual constraints/new contracts and advise on M&A options

Liase with HR on resources and structure requirements

Product Assessment Phase

Test feasibility of business cases through POCs. Determine business unit appetite and capability to execute and customer demand.

Define methods/approach and confirm availability and commitment of cross-functional team members for delivery.

Product Development & Scaling

Design implementation plan with timeline, owners and budget.

Confirm plan is validated and executable.

Ensure plan and budget are approved by Business Owner and Sponsor.

Be responsible for timely, efficient delivery and handle the launch of the product/service.

Ensure stakeholders receive regular and accurate updates on deliverables and details of the cause of any delays


Identify and raise any risk/issue using the Al-Futtaim tools and processes.Then work to develop mitigation steps/plans for the identified risk/issue.

Organisation and Communication

Communicate the product vision and roadmap to drive the different teams towards the achievement of the common goal.

Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies.

Organize implementation of effective administration processes and procedures.

Maintain effective communications with all team members, stakeholders and senior leadership, customers and suppliers, etc.

Manage the team through stages to create a strong end product which is commercially viable

Reporting & Compliance

Prepare and distribute scheduled and ad hoc reports in a timely manner.

Maintain compliant records of project/contract Management related activities for future reference or audit purposes.

Report instances of unsatisfactory performance to team members, stakeholder and/or senior leadership in a timely manner.

Qualifications, Experience & Skills:


Suitable university business qualification (Min Degree level)

Minimum Experience and Knowledge:

10 year + in product/service development with previous experience within the Automotive industry with P&L responsibility, preferably experience in automotive aftersales

Expert knowledge of and experience in the automotive after-sales or sales industry is essential.

Proven ability in building new, disruptive products/services and taking these to market establishing product market fit.

Expert knowledge of the complete automotive business model and value chain is preferable.

Experience of working with multiple parties and a variety of services, with proven ability in negotiations, preferably with AGILE or other Project management qualification

Solid business acumen, with the ability to identify the requirement to deliver the product/servcie and equally adept at solving complex problems and influencing teams and management to deliver them

Job-Specific/Technical Skills required to complete the tasks:

Commercial acumen, clear strategic thinking and ability to create buy-in and influence at a senior level.

Ability to lead and motivate others through strong leadership skills, whether through direct line management or via a matrix setup.

Excellent analytical skills, paired with experience in using analytics software.

Experience in defining and presenting product roadmaps.

Significant people and organisational management skills.

The ability to flourish in a fast-paced, entrepreneurial setting and drive new initiatives.

Experience with Agile, the Product Owner role and working within cross-functional teams.

Experience working in multi-disciplinary teams across content, social media, commercial, design and high tech.

Strong sense of ownership, paired with great interpersonal skills and ability to work well in a team setting.


We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Interested candidates should send their CVs