Product Manager | Al-Futtaim Automotive | Dubai

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

Job Title:            Product Manager

Reports to:        Head of Digital Products & Customer Experiences

Department:     Customer Centricity, Automotive Division

Job purpose:

The role will be vital in translating digital business strategies into product strategies and roadmaps for the Automotive division. The position will be tasked with driving the growth of the business through a focus on consumer insights, customer experience design and data-backed decisions which will lead to a Sales & Aftersales digital portfolio of products and services that delivers sales performance, margin strength and competitive advantage in the Automotive sector in the UAE region and all Al-Futtaim Automotive international businesses.

This role will help deliver not only on existing digital roadmaps and aspirations but will be bringing forward ideas and innovative new ways to provide best in class digital end to end customer experiences from ideation to go to market and beyond stages while managing and leading digital PODs, squads and tribes. Leading from the front, the role will be responsible for maximising sales/profit through a commercial understanding of the product, customer, and internal capabilities.

This role will use specific discipline & technical knowledge to plan and enable a strategic roadmap for agile web and digital development that integrates User-Centred design, data analytics and digital / marketing automation in delivery outcomes for Automotive division digital aspiration with an ongoing role to drive continuous improvement beyond the completion of the initial uplift.

This role will work in a fast-paced environment and collaborate with cross-functional teams, and business stakeholders, to define our digital product priorities & roadmaps. The position will be responsible for gathering requirements, generating ideas, developing appropriate business cases and prioritising according to the strategic direction of AF Automotive Division & AF Group.  The role will be responsible also for forecasting the growth opportunities associated with the Digital & CX vision, executing its delivery, and evangelising product adoption.

Key Accountabilities:

Operate within the framework and operating model of the Digital Product & CX as part of the Customer Centricity Centre of Excellence that can service and support all brands within the Automotive division

Defining product vision, identifying features and working closely with internal / external experts, technology and all relevant teams to get those features in the hands of customers

Communicate the product vision and drive the different teams to the common goal

Drive eCommerce initiatives and identify new areas of opportunities to elevate the company globally.

Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies

Manage and coordinate cross-product dependencies across the Automotive division ensuring duplication of effort and wastage of budgets is eliminated

Define quarterly strategic plans and review execution to previous, quarterly plans with stakeholders and executive management

Evangelize the product vision, benefits to new feature capabilities, and educate stakeholders and internal teams on how they could be best used in their verticals of focus

Work with sales teams in pre-sales, sales & after sales technical and go-to-market discussions and prioritize roadmap and deliverables

Work with team members, other delivery leaders, team leaders, program managers and stakeholders, to identify /manage cross-organisational dependencies and remove any impediments from the team while promoting self-management and individual accountability.

Organise and facilitate sprint planning, daily stand-up meetings, reviews, retrospectives, demonstrations, and other required meetings.

Foster a team culture of innovation, creativity and thinking outside-the-box while adhering to architectural, governance, best practices and change guidelines.

Track and communicate team velocity and sprint/release progress.

Ensure the team is practicing the core delivery principles of collaboration, prioritisation, team accountability and visibility.

Effectively listen to the teams’ opinions/suggestions and empower the team to take ownership.

Provide inputs based on in-depth data analysis and demonstrate how that analysis impacts key product metrics

Manage prioritisation and trade-offs among customer experience, technical constraints and business drivers

Develop a deep understanding of our customers: their problems, their needs, their desires and use it to improve the experiences we deliver across all business units

Innovate, lead the industry, and ensure we stay ahead of competitors in product features

Identify opportunities for key initiatives to enhance the customer experience and improve the customer experience

Partner closely with Analytics to own and analyse division and product metrics: retention, monetisation, virality and engagement to report on variances and make product or operational recommendations

Job Context:

The position impacts the organisation by improving the digital customer experience across the entire Automotive division (B2C/B2B – UAE and Overseas),

The incumbent is expected to establish, where practicable, standardised processes, methodologies and procedures that can be applied throughout the Automotive division, while maintaining compliance with the franchise Principals and the Laws unique to the respective countries and conditions applying to the individual business units.

Also, this position will be a key overall Al-Futtaim group stakeholder and will need to support group wide initiatives

Qualifications, experience, & skills:

Suitable university business qualification (Min Degree level)

Comfortable in ambiguous situations and can apply analytical thinking to guide direction

Ability to deliver customer strategies through design and product development

Solid business acumen, with the ability to identify the technology required for products in order to deliver business goals

Equally adept at solving complex problems and influencing teams and management to deliver them

Passionate about owning the conception, definition, execution, and delivery of product features

Ability to balance the needs of business stakeholders with customer needs to create the best experience for both

Experience managing products through the entire life cycle, from inception to launch

Knowledge and understanding of multiple product management and agile development methods

Comfortable working in a fast-paced environment with quick delivery time and rapid data-driven decision-making

A track record of standing up for the customer; challenge the status quo; tenacious and resilient in the pursuit of customers best interests

Up to date with customer best practice, insight and tooling to ensure we’re making the right decisions both now and for the future

Experience as a true believer and practitioner in the power of test & launch, the value of scientific evidence-based learning and accumulated incremental wins

Minimum Experience:

5+ years of experience in Customer Experience, eCommerce, and product management

3+ years of experience with digital technologies

Experience in working with agile methodologies

Experience of working in, leading, and managing Digital PODs, squads, and tribes

Experience managing customer centric and data led development practices across several teams

Experience managing both onsite and remote product and development teams

Ability to communicate with executive stakeholders on future value and past execution

Bachelor’s Degree in Marketing or Technical field, and/or technical leadership role preferred

Job-Specific Skills:

Excellent written and verbal communications skills to communicate new product developments to stakeholders

Excellent analytical and problem-solving skills when determining how to best solve market challenges

Desire to work in a fast-paced in environment

Ability to self-manage and self-motivate

Demonstrable success managing the delivering of technology-based projects using agile methodology

Substantial experience in managing and leading project teams

Exceptional client and partnership stakeholder and relationships

Broad technology experience, awareness of current technology trends and a sound understanding of contemporary software engineering practices and behaviours.

Behavioural Competencies:

Exceptional planning and organizational skill

Strong communication and influencing skills

Quality and result orientated

Commercial and cultural awareness

Interpersonal effectiveness and relationship building in multicultural environment

Leadership and Team building

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Interested candidates should send their CVs