Product Manager | Al-Futtaim Automotive | Dubai
Location: Dubai, AE
Company: Al Futtaim Private Company LLC
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Job Title: Product Manager
Reports to: Head of Digital Products & Customer Experiences
Department: Customer Centricity, Automotive Division
The role will be vital in translating digital business strategies into product strategies and roadmaps for the Automotive division. The position will be tasked with driving the growth of the business through a focus on consumer insights, customer experience design and data-backed decisions which will lead to a Sales & Aftersales digital portfolio of products and services that delivers sales performance, margin strength and competitive advantage in the Automotive sector in the UAE region and all Al-Futtaim Automotive international businesses.
This role will help deliver not only on existing digital roadmaps and aspirations but will be bringing forward ideas and innovative new ways to provide best in class digital end to end customer experiences from ideation to go to market and beyond stages while managing and leading digital PODs, squads and tribes. Leading from the front, the role will be responsible for maximising sales/profit through a commercial understanding of the product, customer, and internal capabilities.
This role will use specific discipline & technical knowledge to plan and enable a strategic roadmap for agile web and digital development that integrates User-Centred design, data analytics and digital / marketing automation in delivery outcomes for Automotive division digital aspiration with an ongoing role to drive continuous improvement beyond the completion of the initial uplift.
This role will work in a fast-paced environment and collaborate with cross-functional teams, and business stakeholders, to define our digital product priorities & roadmaps. The position will be responsible for gathering requirements, generating ideas, developing appropriate business cases and prioritising according to the strategic direction of AF Automotive Division & AF Group. The role will be responsible also for forecasting the growth opportunities associated with the Digital & CX vision, executing its delivery, and evangelising product adoption.
Operate within the framework and operating model of the Digital Product & CX as part of the Customer Centricity Centre of Excellence that can service and support all brands within the Automotive division
Defining product vision, identifying features and working closely with internal / external experts, technology and all relevant teams to get those features in the hands of customers
Communicate the product vision and drive the different teams to the common goal
Drive eCommerce initiatives and identify new areas of opportunities to elevate the company globally.
Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies
Manage and coordinate cross-product dependencies across the Automotive division ensuring duplication of effort and wastage of budgets is eliminated
Define quarterly strategic plans and review execution to previous, quarterly plans with stakeholders and executive management
Evangelize the product vision, benefits to new feature capabilities, and educate stakeholders and internal teams on how they could be best used in their verticals of focus
Work with sales teams in pre-sales, sales & after sales technical and go-to-market discussions and prioritize roadmap and deliverables
Work with team members, other delivery leaders, team leaders, program managers and stakeholders, to identify /manage cross-organisational dependencies and remove any impediments from the team while promoting self-management and individual accountability.
Organise and facilitate sprint planning, daily stand-up meetings, reviews, retrospectives, demonstrations, and other required meetings.
Foster a team culture of innovation, creativity and thinking outside-the-box while adhering to architectural, governance, best practices and change guidelines.
Track and communicate team velocity and sprint/release progress.
Ensure the team is practicing the core delivery principles of collaboration, prioritisation, team accountability and visibility.
Effectively listen to the teams’ opinions/suggestions and empower the team to take ownership.
Provide inputs based on in-depth data analysis and demonstrate how that analysis impacts key product metrics
Manage prioritisation and trade-offs among customer experience, technical constraints and business drivers
Develop a deep understanding of our customers: their problems, their needs, their desires and use it to improve the experiences we deliver across all business units
Innovate, lead the industry, and ensure we stay ahead of competitors in product features
Identify opportunities for key initiatives to enhance the customer experience and improve the customer experience
Partner closely with Analytics to own and analyse division and product metrics: retention, monetisation, virality and engagement to report on variances and make product or operational recommendations
The position impacts the organisation by improving the digital customer experience across the entire Automotive division (B2C/B2B – UAE and Overseas),
The incumbent is expected to establish, where practicable, standardised processes, methodologies and procedures that can be applied throughout the Automotive division, while maintaining compliance with the franchise Principals and the Laws unique to the respective countries and conditions applying to the individual business units.
Also, this position will be a key overall Al-Futtaim group stakeholder and will need to support group wide initiatives
Qualifications, experience, & skills:
Suitable university business qualification (Min Degree level)
Comfortable in ambiguous situations and can apply analytical thinking to guide direction
Ability to deliver customer strategies through design and product development
Solid business acumen, with the ability to identify the technology required for products in order to deliver business goals
Equally adept at solving complex problems and influencing teams and management to deliver them
Passionate about owning the conception, definition, execution, and delivery of product features
Ability to balance the needs of business stakeholders with customer needs to create the best experience for both
Experience managing products through the entire life cycle, from inception to launch
Knowledge and understanding of multiple product management and agile development methods
Comfortable working in a fast-paced environment with quick delivery time and rapid data-driven decision-making
A track record of standing up for the customer; challenge the status quo; tenacious and resilient in the pursuit of customers best interests
Up to date with customer best practice, insight and tooling to ensure we’re making the right decisions both now and for the future
Experience as a true believer and practitioner in the power of test & launch, the value of scientific evidence-based learning and accumulated incremental wins
5+ years of experience in Customer Experience, eCommerce, and product management
3+ years of experience with digital technologies
Experience in working with agile methodologies
Experience of working in, leading, and managing Digital PODs, squads, and tribes
Experience managing customer centric and data led development practices across several teams
Experience managing both onsite and remote product and development teams
Ability to communicate with executive stakeholders on future value and past execution
Bachelor’s Degree in Marketing or Technical field, and/or technical leadership role preferred
Excellent written and verbal communications skills to communicate new product developments to stakeholders
Excellent analytical and problem-solving skills when determining how to best solve market challenges
Desire to work in a fast-paced in environment
Ability to self-manage and self-motivate
Demonstrable success managing the delivering of technology-based projects using agile methodology
Substantial experience in managing and leading project teams
Exceptional client and partnership stakeholder and relationships
Broad technology experience, awareness of current technology trends and a sound understanding of contemporary software engineering practices and behaviours.
Exceptional planning and organizational skill
Strong communication and influencing skills
Quality and result orientated
Commercial and cultural awareness
Interpersonal effectiveness and relationship building in multicultural environment
Leadership and Team building
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Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Interested candidates should send their CVs