HR Technology Lead | Corporate Services | Dubai

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 69707

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

About the Role

We are seeking a highly capable and motivated HRIS expert to enhance the performance of our HR ecosystems and technologies. We are looking for a team player that can balance technical HR Technology Expertise with strong communication and collaboration

Job Summary:

The HRIS expert is responsible for identifying, assess and solve complex business problems in the assigned areas of responsibility. This role will provide expertise and support for HR Systems through support, configuration, maintenance, process design, analytics, integrations and reporting.

The HRIS Expert will build partnerships and collaborate with functional leads and key business partners to deliver improvements, support and insights in the HRIS domain

Job Duties:

Lead all aspects of the day-to-day administration and support for HRIS applications (SAP, SuccessFactors, Salesforce …) across all areas of HR and the enterprise.

Works collaboratively with IT to deliver customizations, integrations and technical enhancements on our existing HR technology stack.

Add value in the strategic decision-making process by developing and delivering meaningful analysis and visualizations of HR data.

Create requirements definitions and technical specifications documentation for enhancements or fixes on our existing systems.

Maintain reports and system processes documentation for current state.

Work with the rest of the Group HRIS team to research, analyze, design and implement new system configurations and processes to meet requirements of the business.

Investigate user problems and needs, identify their source, research, analyze and evaluate to determine and define the best SAP system solutions.

Troubleshoot and resolve production problems in SAP and SFSF.

Work with Employee Services group to continuously reduce number of support issues and improve internal customer satisfaction by adhering to the appropriate SLAs

Maintain satisfactory level of technical skill and knowledge, keeping up with current developments and trends

Hands on tactical leadership support (functional and assignments) for SAP Production support (Incident resolution, Monitoring, enhancements, assignments)

Monitor/drive reduction in dependency of the business on IT for basic and repetitive tasks, releasing an increased proportion of the team’s capacity for higher value adding activities

Deliver End-user training and change management interventions to enable the HR and Employee communities to adopt new ways of working.

About the Requirements

Bachelor’s degree in Human Resources, Information Technology or related field.

10 years’ experience in SAP HCM and SuccessFactors. SAP HR and SuccessFactors Certification is-a-must.

Two years of people data-reporting experience, knowledge of Tableau, Power BI or other visualization tools is a plus.

Proficiency in HR data and data management methods.

Advanced MS Excel skills, knowledge of database structures and concepts, including data types and relationships. SQL knowledge preferred.

Project management experience, including knowledge of AGILE methodologies.

Strong team player, with ability to take initiative and operate independently. Able to manage ambiguity and multiple priorities.

Excellent verbal and written communication skills. Fluent English, Arabic is a plus.

Experience in working in international and complex organizations.

Excellent attention to detail, quality and meeting deadlines are your trademark.

A consulting background will be considered as an advantage for the role.

Highly proficient and knowledgeable in MS Office applications; Excel, Word, PowerPoint


Master’s in Engineering, Information Technologies, Science

CPA / SuccessFactors Certifications

Proficient in retail process flow as it integrates to POS, DC, Lab / Rx operations

SAP Certification in 1+ SAP module (FI/CO, POSDM, Retail)

ITIL IT Service Management

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Interested candidates should send their CVs