Customer Service Associate Advance Auto Parts Year

Essential Duties and Responsibilities:

-Maintains composure while de-escalating customer issues.

-Maintains and updates customers information in a case management system.

-Tracks chat related information for auditing and reporting purposes.

-Provide first level website technical support.

-Follows up on outstanding items to issue completion.

-Document each customer interaction in a case management system.

-Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores.

-Provide guidance through the US Multinational Fortune 500 Automotive Retail Company online shopping experience.

-Work with external shipping contractors to assist customers with domestic issues and claims.

-Address and resolve post-order questions regarding shipping, billing, and delivery.

-Partner with other departments and store team members to resolve customers concerns.

-Responsible for working incoming cases

-Responsible for additional back office/offline work per business needs.

-Provide knowledgeable answers to questions about products, pricing and availability.

-Maintain US Multinational Fortune 500 Automotive Retail Company product and policy knowledge.

-Notify business partners of errors on the website.

-Complete training courses by company set due date.


-Excellent written communication skills

-Must be able to multi-task

-Typing speed of at least 45 words per minute.

-Must be available to work any shift between 8:30am-7:30pm (rotating shifts)

-Must be available to work weekends and holidays.

-Must thrive and be adaptable to an ever-changing fast pace environment.

-Regular, dependable attendance and punctuality.

-Demonstrated ability to work well with other departments, peers and business partners.

-Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution.

-Must be available to attend entire paid training class.

-Pass Background Check and Drug Screen

Interested candidates should send their CVs

To apply for this job email your details to abinav.mushi@7-11.com