Overview
Customer Service
Industry: Telecom
Career: Unspecified
Job Location: Dubai
Salary: Unspecified
Experience: Less than 1 Year
Job Type: Full Time
Gender: Any
Street: Deira
City: Dubai
Description
We are hiring for customer Service
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Able to up-sell and cross-sell
Able to generate sales leads from calls
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to memorize, recall, or research answers quickly
Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team targets, goals, and quotas
Aim for customer resolution and return
Record, organize and file customer interactions and profile/account changes
Able to address returns, refunds, and shipping tracking numbers.
Interested candidates should send their CVs
