UAE National – Credit Control Manager | Al-Futtaim Group Real Estate | Dubai

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

Job Title:            Credit Control Manager

Reports to:        GM – Finance

Direct Reports: 7

Department:     Al Futtaim Group Real Estate

Job Purpose

To pursue and pro-actively manage outstanding debtors for Malls and Mixed-Use portfolios, achieving the departmental objectives of collecting outstanding monies, reducing overall debtor days and minimising the risk of bad debt.

Key Accountabilities

Design and maintain the Credit Control Policy base on customers’ performance (risk level/ receivables revenue/payment status) to ensure development of a healthy collections trend.

Monitor violations of Credit Policy; provide analysis, conclusion and recommendations. Present findings to senior management and suggest actions/penalties to be taken where appropriate.

Identify, organize & implement credit practices, processes and procedures in order to enhance the effectiveness of credit control activities, particularly in relation to reporting automation and process improvements

Managing litigation letters and escalating matters to senior management in a timely manner

Design monthly collection objective/strategies and closely follow up on AR aging report and negotiate settlement where required.

Develop reports and financial analysis as required for external and internal purposes

Develop and maintain effective working relationships with key stakeholders across various areas of the business to ensure consistency and best practice is built into the team to deliver the business objectives.

Managing and train a team of collection specialist staff by proactively analysing performance levels, and implementing and being accountable for appropriate development, improvement and change solutions as required.

Qualifications, experience, & skills:

Qualified Credit Manager (5 to 7 years’ on the job experience) with proven experience in managing the credit control, receivables ledger and collection function as well as driving it forward strategically in a commercial organization

Knowledge of UAE law as related to credit management

Advanced knowledge of ERP Financial Software is necessary; Yardi and SAP expertise will be preferred

Proven track record of debt collection

Previous credit risk management experience would be beneficial

Job-Specific Skills:

Previous credit risk management experience would be beneficial

Proficiency in MS Office (Word/ Excel/ PowerPoint/MS Projects);

Extensive knowledge of Financial package SAP and/or other ERP

Effective negotiation skills

Team Management skill

Ability to communicate firmly and clearly with customers

Ability to develop strong relationships

Ability to work under pressure

Ability to balance in commercial and control perspective

Must be assertive; able to deal with stakeholders at all levels

Behavioural Competencies

Excellent communication (fluent English) and interpersonal skills are essential

Ability to drive continuous improvement adopting best practice

Strong analytical and problem-solving skills

Encourage subordinates

Training & Coaching

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Interested candidates should send their CVs