Call Centre Agent | Customer Engagement Center | Ajman

Location: Ajman, AE

Company: Al Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

Call Center Agent

Job Purpose:

To conduct outbound calls for service reminders or repairs through dedicated 800 lines. Receive bookings to load workshops in line with production attended hours and maximize opportunity for team sales. Job holder should be able to communicate accurate information and cross sell existing service promotions and contribute to customers retention initiatives.

Key Responsibilities:

Execute daily target of outbound calls in order to achieve required quota of service booking. Job holder should be able to answer customer enquiries about service schedules and related items, as well as generating accurate service notifications and customer data /system updates.

Attend to customer enquiries regarding car status, products, services, promotions, locations and contact details of branches. In case of technical enquiries, this needs to be referred in a timely manner to team supervisor.

Courteously receiving customer concerns, and collecting relevant information in order to escalate to team supervisor

Convey a professional image of AFM by following set scripts and telephone etiquette standards.

To show flexibility and abide by assigned shift schedules, in order to maintain availability levels in the call centre, and ensure timely response to customers, and welcome them with enthusiasm and courtesy.

Awareness of service rules and warranty conditions. As well as being updated with recent promotions in order to pass on accurate information.

Qualifications, Experience & Skills:

Minimum Qualifications and Knowledge:

High School education

SAP and CRM knowledge is an advantage

Minimum Experience:

Minimum 2 years work experience

Experience in an customer service or call center role is preferred.

Job-Specific Skills:

Time management

Work to deadlines

Can work on own initiative

Good communication skills

Arabic speaking advantage but not essential

Behavioural Competencies :

A team player

Excellent Interpersonal Skills

Cultural awareness

Able to build strong relationships

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Interested candidates should send their CVs