Female Arab Call Center Agent Vacancy in Dubai
Answer incoming calls and respond to customers emails.
Management and resolve customer complaints.
Sell products and place customer orders in the computer system.
Identify and escalate issues to supervisors.
Provide product and service information to customers.
Research required information using available resources.
Research, identify, and resolve customer complaints using applicable software.
Route calls to appropriate resources
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls.
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
High school diploma or equivalent
Proficient in relevant computer applications.
1-3 Years of experience in a call center environment or Indoor Sales.
Knowledge of customer service practices and principles.
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills.
Ability to handle stressful situation appropriately.
Good in Arabic, English language
Arab Nationals only
Candidate available in UAE and ready to join immediately.
Interested candidates should send their CV