After Market Manager – Volvo Trucks I FAMCO I Dubai

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

After Market Manager – Volvo Trucks I FAMCO I Dubai

About the Position

Al-Futtaim Auto and Machinery Company (Famco) is a member of the Al-Futtaim Group, one of the largest privately owned business houses in the lower Gulf. Famco’s UAE business covers the supply of products & services to a diverse range of industries and commercial undertakings covering transport, construction, manufacturing, warehousing and the marine sector. Famco serves these industries with world-class brands including Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Linde Material Handling, Yanmar, Himoinsa etc.

We are currently looking to recruit passionate, dynamic and experienced After Market Manager for Volvo Trucks to strategically manage and develop all aspects of Volvo Trucks Aftersales operation while focusing on delivering excellent customer service, parts sales and margin, workshop productivity and efficiency, to ensure profitability.

Reporting to the Head of Volvo Trucks Division, you will be responsible for the following tasks.

Lead and Motivate after-sales team to ensure that all branches operate at an optimum level, meeting agreed business and personal targets and fiscal goals.

Develops and/or maintains and improves business relations with principals and all customers of the Company.

Prepare business budgets and forecasts after consideration of immediate and future market opportunities and constraints, planning alignment of branch resources accordingly.

Manage, protect and provide for all facilities within the scope of the branch, ensuring a high level of Health & Safety, and delivering the environmental requirements in line with current & proposed future regulations.

Deliver a high level of clear and brand aware communication, both internally and externally, in a timely manner, creating a free flow of information and ideas

Implements training and coaching of staff to ensure that they have the capability to perform competently in their roles.

Carries out appraisals in line with the company system and requirement, creates, and maintains a branch succession plan.

Ongoing optimization of business processes in close agreement with other Divisional Managers and After-sales Managers, adoption of best practices from other service operations

Communicates, promotes and encourages the implementation and adherence to all company policies and procedures

Executes additional tasks in order to meet business project-related or development and change objectives.

About the Position

To consider you for this position you will have the following experience:

Diploma or equivalent further education in an business management or automotive subject

Minimum of 15 years’ experience in aftersales management capacity in commercial vehicles industry preferably in the truck division

Detailed knowledge and understanding of the truck industry in terms of service, parts and parts sales.

Balance sheet, profit & loss, cash flow and standard business metrics.

General user of: Microsoft office packages, workshop loading, and parts management systems

Excellent English communication skills

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Interested candidates should send their CVs